Question 1

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We  currently accept the below methods of payment:
Visa 
Mastercard
Paypal

Question 2

HOW CAN I TRACK MY ORDER?

Accepted Answer

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Question 3

CAN I CHANGE MY ORDER?

Accepted Answer

Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

Question 4

HAVE YOU RECEIVED MY RETURN?

Accepted Answer

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.

Question 5

DO YOU OFFER RETURNS?

Accepted Answer

Yes, we offer 14 business day returns on all items. Please read our return policy.

Question 6

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Accepted Answer

If the items in your order are in stock, your order will be dispatched on the same business day if placed before 12pm or the next business day if placed after 12pm.

Question 7

WILL I HAVE TO PAY FOR CUSTOM DUTIES?

Accepted Answer

We ship from Europe, so if you’re an international customer you are responsible for custom duties within your own country. For further information, we recommend contacting your local customs office. Cabanni is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Question 8

WHAT DO I DO IF I RECEIVED AN INCORRECT ITEM?

Accepted Answer

Please contact us immediately with your order number and item you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

Question 9

IF AN ITEM IS OUT OF STOCK, CAN I BE NOTIFIED IF IT COMES BACK IN STOCK?"

Accepted Answer

Yes, of course! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear. Once you sign up, you will be notified once we have it back in stock.

WELCOME ABOARD! GET 10% OFF YOUR FIRST ORDER WITH CODE HELLO10

FAQs

Please find below some of our most Frequently Asked Questions. If your question isn't answered here and you’d like to speak to someone in Customer Care please click here.

info@cabanni.com
+30 694 6059414

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