FAQs
Please find below some of our most Frequently Asked Questions. If your question isn't answered here and you’d like to speak to someone in Customer Care please click here.
We currently accept the below methods of payment:
Visa
Mastercard
Paypal
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.
As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.
Yes, we offer 14 business day returns on all items. Please read our return policy.
If the items in your order are in stock, your order will be dispatched on the same business day if placed before 12pm or the next business day if placed after 12pm.
We ship from Europe, so if you’re an international customer you are responsible for custom duties within your own country. For further information, we recommend contacting your local customs office. Cabanni is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Please contact us immediately with your order number and item you’ve incorrectly received. Once we receive your request we will insure you receive your original order.
Yes, of course! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear. Once you sign up, you will be notified once we have it back in stock.